Privacy Policy

5e24ca_f3989b89a58c4b7ab17ff2b4cceafbd4~mv2.jpeg

Effective Date: This Privacy Policy (“Privacy Policy” or “Policy”) was last updated on May 15, 2024

This Privacy Policy describes how information obtained from visitors of the www.brookecotesting.com website (the “Website”), and BrookeCo In-Store Forms and Application (the “In-Store Application”) is collected, used, and disclosed.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For more information about our information practices relating to Colorado residents, including a supplemental notice pursuant to the Colorado Consumer Privacy Act, as amended, as well as Virginia and Nevada residents, please visit our U.S. State Supplemental Privacy Notice.

Through the Website and/or booking apps, and BrookeCo LLC (collectively “BrookeCo LLC”), BrookeCo is providing you with information about products and services offered at the BrookeCo location, including turnkey home restoration & reconstruction services, along with the ability to (a) schedule, modify, and/or cancel appointments with BrookeCo through WIX Bookings; (b) provide information and complete forms with BrookeCo regarding turnkey home restoration & reconstruction services; (c) enter into and use benefits under any Services Agreement entered into with BrookeCo; (d) purchase and/or redeem gift cards at BrookeCo through WIX Bookings; (e) purchase turnkey home restoration & reconstruction services and products at BrookeCo as a guest; (g) complete customer satisfaction surveys about BrookeCo LLC.

Please note that this Policy applies to consumer information collected by BrookeCo LLC through the Website and WIX Bookings. Your use of the Website, and/or any information or content provided on any of them, any Service, and/or any service or product provided by or purchased from BrookeCo, and any dispute over privacy is subject to this Policy and the Terms and Conditions, including its applicable limitations on damages and the resolution of disputes. The Site Usage Agreement is incorporated by reference into this Policy.

INFORMATION COLLECTION

BrookeCo LLC may collect information about you directly from you and from WIX Bookings, as well as automatically through your use of the Website, WIX Bookings, and/or Service.

Information collected directly from you:

When you use the Website, WIX Bookings, and/or Service, certain areas or features may require you to provide personal information. For example, if you request an appointment through WIX Bookings for BrookeCo, WIX Bookings collects your name, email address, phone number, etc. (“Personally Identifiable Information” or “PII”), and information about your desired appointment (e.g., your desired date, time, and services). You may also provide additional information when you request an appointment, such as your health conditions and your preferences for your requested services. If you make a reservation online through WIX Bookings, or if you make a purchase through the Website, BrookeCo LLC will collect your payment information, including your PII and billing and shipping information. BrookeCo LLC also collects certain information, including your PII, from you when you contact BrookeCo LLC or use the Website or WIX Bookings. When you contact BrookeCo LLC, or use the Website or WIX Bookings, BrookeCo LLC may collect your PII, geographic location, and information about the purpose of the contact. When you enter a sweepstakes, BrookeCo LLC will collect information about you, including your PII.

If you make a reservation through WIX Bookings, WIX Bookings will collect your PII and payment information. When you contact BrookeCo, BrookeCo may request your name and other PII, including geographic location and information about the purpose of your contact.

Information collected from third parties:

BrookeCo LLC may collect information about you from third parties. For example, if someone purchases a gift card through the Website, and/or WIX Bookings, BrookeCo LLC may collect the recipient’s and the purchaser’s PII and the purchaser’s payment information. BrookeCo LLC and/or an independently owned and operated BrookeCo location may also supplement or verify information about you from a service provider. BrookeCo LLC may combine information we collect about you with information we obtain from third parties.

Information collected automatically:

BrookeCo LLC may automatically collect certain information about your use of the Website, and/or Service through cookies, web beacons, and other technologies such as your domain name; your browser type and operating system; web pages you view; links you click; your IP address; information about your booked services; the length of time you visit the Website, and/or use the Service; and the referring URL or the webpage that led you to the Website. Please see the section “Cookies and Other Tracking Mechanisms” below for more information.

HOW YOUR INFORMATION IS USED

BrookeCo LLC may share between them or use your information, including your PII, for the following purposes:

To fulfill or meet the reason the consumer provided the information. For example, if a consumer shares their name and contact information to request a price quote or ask a question about products or Services, BrookeCo LLC will use that PII to respond to your inquiry. If you provide your PII to purchase a product or Service, BrookeCo LLC will use that information to process your payment and facilitate delivery. BrookeCo LLC may also use your information to facilitate new product orders or process returns.
To provide, support, personalize, and develop the Website, products, and Services.
To create, maintain, customize, and secure your account.
To process your requests, purchases, transactions, and payments and prevent transactional fraud.
To provide you with customer support and to respond to your inquiries, including investigating and addressing your concerns and monitoring and improving responses.
To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted communications, offers, and ads through the Website, third-party sites, and via email or text message (with your consent, where required by law).
To help maintain the safety, security, and integrity of the Website, Products and Services, databases and other technology assets, and business.
For testing, research, analysis, and product development, including to develop and improve the Website, Products, and Services.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your PII.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of BrookeCo LLC’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which PII held by BrookeCo LLC about Website users is among the assets transferred.

SHARING INFORMATION

BrookeCo LLC will not share your credit card number or any other financial information with any third party except to complete your transaction and to verify your credit card information. BrookeCo LLC may share your PII with third parties in the following instances.

Sharing for Legal Purposes:

BrookeCo LLC shall disclose PII when required by law or under the good-faith belief that such action is necessary under applicable law. BrookeCo LLC may disclose PII to establish or exercise its legal rights or defend against legal claims. BrookeCo LLC may share information to investigate, prevent, or take action regarding illegal activities, and suspected fraud, to protect BrookeCo LLC’s property or interests or that of its agents and employees, and to protect guests of BrookeCo, personal safety, and/or the public.

Sharing Aggregate Information (non-personally identifiable):

BrookeCo LLC may share some aggregated demographic information (age, zip codes). This is not linked to any PII. BrookeCo LLC may use third-party advertising companies to serve ads on its/their behalf. These companies may employ cookies and action tags (also known as single-pixel gifs or web beacons) to measure advertising effectiveness.

Sharing with Third-Party Service Providers:

BrookeCo LLC may disclose information about individual users to third parties who provide services to BrookeCo LLC, or have a contractual relationship with BrookeCo LLC. These third parties provide a variety of services to BrookeCo LLC, including, without limitation, processing and verifying credit card information, tracking internet marketing campaigns, and processing credit card transactions. In addition, these third-party services may include enhancing the information BrookeCo LLC collects about customers of the locations. BrookeCo LLC may also use third-party email providers to assist with sending marketing emails for BrookeCo LLC. These companies do not retain, share, store, or use PII for any secondary purposes. Any PII that BrookeCo LLC shares with any third-party service provider may only be used to provide services to BrookeCo LLC, and the service providers will not be permitted to use such information for other purposes such as contacting guests of BrookeCo.

COMMUNICATIONS FROM THE WEBSITE AND YOUR CHOICES

Transactions and Service Announcements:

Users who make a purchase or reservation through the Website and/or WIX Bookings will receive a number of emails and/or text messages throughout the transaction process and they may sometimes receive phone calls from BrookeCo LLC’s Customer Service Department to ensure smooth transactions. BrookeCo LLC may also occasionally send out service-related announcements, for instance, if service on the Website is temporarily suspended for maintenance. Generally, these communications are not promotional in nature, and users will receive them as long as their accounts are open.

Special Offers, Newsletters, and Updates:

Out of respect for the privacy of users, BrookeCo LLC presents the option to not receive these types of communications, as explained in the Choice and opt-out section below.

Choice and opt-out:

A user can change their opt-in or opt-out status in several ways:

From a Newsletter: Click on the “Unsubscribe” link within the email.
You may additionally unsubscribe by sending your request to info@brookecotesting.com

COOKIES AND OTHER TRACKING MECHANISMS

BrookeCo LLC, and/or third-party service providers use cookies and other tracking mechanisms to track information about your use of the Website and/or Service. BrookeCo LLC may combine this information with other PII collected from you (and third-party service providers may do so on behalf of BrookeCo LLC). BrookeCo LLC may collect personal information about your online activities over time and across different websites when you use the Website/Services.

Cookies:

Cookies are alphanumeric identifiers that BrookeCo LLC transfers to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow BrookeCo LLC to make it easier for you to navigate the Website and Service, while others are used to enable a faster log-in process or to allow BrookeCo LLC to track your activities at the Website and Service. There are two types of cookies: session and persistent cookies.

Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. BrookeCo LLC may use session cookies to allow its systems to uniquely identify you during a session or while you are logged into the Website. This allows BrookeCo LLC to process your online transactions and requests and verify your identity, after you have logged in, as you move through the Website.
Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. For example, BrookeCo LLC uses persistent cookies to track aggregate and statistical information about user activity.

Disabling Cookies:

Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to the Website who disable cookies will be able to browse certain areas of the Website, but some features may not function.

Clear GIFs, pixel tags, and other technologies:

Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. BrookeCo LLC and its third-party vendors may use clear GIFs (a.k.a. web beacons, web bugs, or pixel tags), in connection with the Website to, among other things, track and analyze the activities of Website visitors, help BrookeCo LLC manage content, compile statistics about Website usage, and use for advertising and remarketing purposes. BrookeCo LLC and third-party service providers also use clear GIFs in HTML emails to customers of BrookeCo to help BrookeCo LLC track email response rates, identify when emails are viewed, and track whether emails are forwarded, for example. Third-party vendors may also use pixels and tags on social media posts, ads, and chatbots to track click-through rates to the BrookeCo website.

Third-Party Analytics:

BrookeCo LLC uses automated devices, such as Google Analytics and reCAPTHCA, to evaluate usage of the Website and, to the extent permitted. BrookeCo LLC may also use other analytic means to evaluate the Service. BrookeCo LLC uses these tools to help it improve the Service, performance, and user experiences. These third-party entities may use cookies and other tracking technologies to perform their services.

BrookeCo LLC does not share your PII with these third parties, however.

For more information on how Google Analytics uses data collected through the Website, visit: www.google.com/policies/privacy/partners/. To opt out of Google Analytics, visit: https://adssettings.google.com/ and https://tools.google.com/dlpage/gaoptout/.

Do-Not-Track:

Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites, our Website is not designed to respond to “Do Not Track Signals.” If you are in Colorado, you can view our U.S. State Supplemental Privacy Notice to learn

more about our recognition of other signals.

Third-Party Ad Networks:

BrookeCo LLC uses third parties, such as network advertisers, to serve advertisements on third-party websites or other media (e.g., social media platforms). This enables BrookeCo LLC and these third parties to target advertisements to you for products offered by BrookeCo LLC and products in which you might be interested. Third-party ad network providers, advertisers, sponsors, and/or traffic measurement services may use cookies, JavaScript, links, web beacons (including clear GIFs), Flash LSOs, and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. BrookeCo LLC is not responsible for the privacy practices, advertising, products, or content of third-party websites or online services that BrookeCo LLC does not control. These third-party cookies and other technologies are governed by each third party’s specific privacy policy, not this one.

Users in the United States may opt out of many third-party ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having information used by third-party companies who are NAI members.

Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will remove you from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through the Website or on other third-party websites. Even if you opt-out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page, you may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt-out may not be effective. Additional information is available on the DAA’s website at www.aboutads.info or the NAI’s website at www.networkadvertising.org.

COMMUNICATIONS FROM THE WEBSITE AND YOUR CHOICES

Transactions and Service Announcements:

Special Offers, Newsletters, and Updates:

Out of respect for the privacy of users, BrookeCo LLC presents the option to not receive these types of communications, as explained in the Choice and opt-out section below.

Choice and opt-out:

A user can change their opt-in or opt-out status in several ways:

From a Newsletter: Click on the “Unsubscribe” link within the email.

You may additionally unsubscribe by sending your request to info@brookecotesting.com

SWEEPSTAKES AND CONTESTS

BrookeCo LLC may use your personal information to send you marketing materials, to conduct surveys, contests, sweepstakes, and to award prizes. BrookeCo LLC may request additional information to participate in contests and surveys (such as your educational background). Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose your information. Contact information will be used to notify the winners and award prizes.

SECURITY

BrookeCo LLC takes reasonable precautions to protect users’ information. When users submit information via the Website and/or WIX Bookings, BrookeCo LLC takes steps to protect users’ information both online and offline.

Although BrookeCo LLC endeavors to create secure and reliable Websites to safeguard against unauthorized disclosures of information, BrookeCo LLC can assure you that PII that BrookeCo LLC collects will never be disclosed in a manner that is inconsistent with this Privacy Policy.

You hereby acknowledge and agree that, to the extent permissible by applicable law, BrookeCo LLC (as defined in the Terms and Conditions) is not responsible for any intercepted information sent via the Internet, and you hereby release, to the extent permissible by applicable law, BrookeCo LLC from any and all claims arising out of or related to the use of any intercepted information in a manner that may violate this Privacy Policy, the law, and/or your personal privacy.

USER-GENERATED CONTENT

BrookeCo LLC invites you to post content on the Website or Forms, including your comments, and any other information that you would like to be available on the Website. If you post content on the Website or Forms, all of the information that you post will be available to authorized personnel of BrookeCo LLC.

If you post your own content on the Website or Forms, your posting may become public and BrookeCo LLC cannot prevent such information from being used in a manner that may violate this Privacy Policy, the law, and/or your personal privacy. You hereby acknowledge and agree that BrookeCo LLC (as defined in the Terms and Conditions) is not responsible for the use of any such posted information, and you hereby release BrookeCo LLC from any and all claims arising out of or related to the use of any such posted information in a manner that may violate this Privacy Policy, the law, and/or your personal privacy.

EXTERNAL LINKS

The Website contains links to (or be hosted on) other websites maintained by third parties. Please be aware that BrookeCo LLC exercises no control over linked sites or other sites, and BrookeCo LLC (as defined in the Terms and Conditions) is not responsible for the privacy practices or the content of such sites. Each linked site or other site maintains its own independent privacy and data collection policies and procedures, and you are encouraged to view the privacy policies of these other sites before providing any Personally Identifiable Information and/or other information. You hereby acknowledge and agree that BrookeCo LLC (as defined in the Terms and Conditions) is not responsible for the privacy practices, data collection policies and procedures, or the content of such third-party sites, and you hereby release BrookeCo LLC (as defined in the Terms and Conditions) from any and all claims arising out of or related to the privacy practices, data collection policies and procedures, and/or the content of such third-party sites.

CHILDREN UNDER 13

Our Website is not intended for use by children under the age of 13, and we do not knowingly collect the PII from children under the age of 13 on our Website or Mobile Application. If we become aware that we have

obtained the PII of a child under the age of 13, we will delete such information or maintain such information in accordance with applicable law.

Users with questions or concerns regarding their privacy or this Privacy Policy should contact Privacy

Statement Personnel by email at brooke@brookecotesting.com.

CHANGES IN THIS PRIVACY POLICY

If BrookeCo LLC decides to change this Privacy Policy, BrookeCo LLC will post those changes to this page on the Website and other places BrookeCo LLC deems appropriate so that you are aware of what information BrookeCo LLC and/or independently owned and operated BrookeCo locations collect, how it is used, and under what circumstances, if any, it is disclosed or shared.

BrookeCo LLC reserves the right to modify this Privacy Policy at any time, so please review it frequently. If BrookeCo LLC makes material changes to this Policy, BrookeCo LLC will notify you here, by email at the most recent email address, if any, you provided to us, or by means of a notice on the Website and/or Application(s).